Knowledge Base
How do I manage my API account and the associated subscription?
- How can I adjust the Tier for the next subscription period?
- How can I cancel my API subscription?
- What happens if I exceed the limit of my current Tier?
- Why do I see more requests on my API account than I have orders?
- I have a Postcode Database subscription. Can I also download the database via the management environment?
- How can I reactivate my deactivated account?
- I lost my credentials, how can I request new ones?
- Can I enter into an SLA and/or a DORA addendum?
Frequently asked questions about the APIs
- How do feedback reports work?
- How are API hits counted for the subscription?
- What is the difference between the Autocomplete or Validate API vs. Dutch Postcode API?
- Which plugins are available?
- How can I check if the API is up?
- Why does the International Address API show only a limited number of house number results?
- Why can't I use a postcode and house number abroad?
- Up-to-date information related to the current API status
- How can I test the API?
- Why is Postcode.eu's API better than the competition?
Invoices
- How do the API subscriptions work at Postcode.eu?
- How can I change the invoice details?
- How do the database subscriptions work at Postcode.eu?
- There are extra requests on the invoice, what are these?
- Can Postcode.eu also upload the invoice to a portal?
- Which invoicing system does Postcode.eu use?
- Why do I receive more than 1 invoice per year from Postcode.eu?
- Can I use a Software broker to purchase any services?
- Why did I receive a Postcode.eu invoice?