Can I use a Software broker to purchase any services?

Organisations may occasionally choose to work with software brokers or procurement intermediaries to manage the purchasing process of our services. While this may fit your internal procurement structure, please note that we only support our own purchasing workflow. The following guidelines apply:

Pricing transparency

All pricing for our services is publicly available on our website. We do not issue custom quotes below Tier 4 (€500 per year). For lower tiers, customers are encouraged to select and subscribe directly via our platform.

Software brokers are not resellers

Software brokers are not considered resellers of our services. This means:

• We do not provide discounted pricing, referral fees, or commission-based incentives to brokers.

• The contractual relationship and billing responsibility remain directly with the end customer.

Purchase Orders (PO Numbers)

We understand that some organisations require the use of PO numbers for internal procurement tracking. Please note:

• PO numbers can be entered via the admin environment before the start of the subscription or renewal.

• We do not follow up on missing PO numbers.

Subscriptions & renewals

• Subscriptions are automatically renewed each year unless cancelled.

• All subscriptions are also subject to automatic upgrades based on actual usage.

• For customers requiring PO numbers, we strongly recommend using POs with an open amount to accommodate future changes.

Terms and Conditions

• Our Terms & Conditions (T&C) are final and binding for all subscriptions.

• We do not accept any external supplier terms or procurement conditions.

Product delivery

• Our API is available immediately upon registering and activating a subscription—there is no delivery time.

• For subscriptions that include access to a downloadable database, the database file is provided within one working day in case of a new subscription. From then on, the chosen mutation interval is maintained.

• Renewals do not involve re-delivery and there is no service downtime.

Best practices for organisations

• If using a software broker, ensure they are informed of the above conditions to avoid delays.

• Direct your procurement team to our pricing page for up-to-date pricing information.

• Make sure any necessary PO numbers are entered prior to the renewal or onboarding phase.